SHIPPING & RETURNS
CarbonCarsUSA offers a 30-day no-hassle return policy to ensure a smooth shopping experience. Please inspect your items upon delivery to confirm they arrive in good condition.
Return Policy:
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Return Window: Requests must be submitted within 30 days of delivery with proof of purchase.
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Item Condition: Items must be new, unused, in original packaging, with all parts and accessories included.
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Refunds: Products not meeting these conditions or missing parts will not be eligible for a full refund.
Non-Returnable Items:
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Gift cards or other promotional items.
Damaged or Defective Products:
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If your product arrives damaged or defective, contact us at returns@carboncarsusa.com with photos and a detailed description. Our team will guide you through the resolution process.
Gifts:
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For items marked as gifts at purchase, a gift credit will be issued upon return, provided the item is in new condition and contains all original packaging and parts.
Shipping Costs & Restocking Fees:
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Customers are responsible for return shipping unless the product is defective or damaged during shipping.
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Shipping costs are non-refundable.
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For higher-value returns (above $75), consider using a trackable service or insurance.
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Some products may be subject to restocking fees, deducted from the refund amount.
Refund Timeline:
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Once your return is received and inspected, we’ll notify you by email. Approved refunds will be credited within 3-5 business days. If delays occur, check with your bank or credit card provider, as processing times vary.